Return Eligibility:
• Items must be unused, undamaged, and in their original packaging.
• Clothing and accessories must have all tags attached and be in their original condition.
• Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.
• Return Process:
• Contact our customer service team within 14 days of receiving your order to initiate the return process.
• Provide your order number and reason for return.
• Our team will provide you with a return shipping label and instructions.
• Refund or Exchange:
• Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.
• Refunds will be issued to the original payment method within 5-7 business days.
• Exchanges will be processed promptly, subject to product availability.
• Return Shipping:
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method for returns.
• Exceptions:
• Final sale items are not eligible for return or exchange.
• Returns received after the 14-day period will not be accepted, unless authorized by our customer service team.
• Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately for assistance.
• Contact Us:
• If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

You can contact us on jumeauxidentiques00@gmail.com.

Yes. If you encounter any problems, please contact jumeauxidentiques00@gmail.com.

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